10/29/09

Can't imagine someone that bad

by LG135

I had them for few years because my building has "special rate" with them. It appeared to be that rate is just $20 (5%) lower than Service of America. The Total never keeps the appointment time; the professional level is so low that I would say "they don't know what they really doing". 2 times they sent technician who literally told me "it's too complicated, let me get someone else...". It takes several appointments to fix real problem (it took 6 to fix my dishwasher). 2 technicians told absolutely different cause for the problem. They always try to tell you that some part that isn't covered needs to be replaced to get some extra money from you. You should wait long time to get parts. I was waiting 1.5 months for dishwasher part and over a month for oven control panel (GE brand, what else should be easier...).

Never deal with them, find some one else!

• Cons: Never keep the appointment time; very low professional level

10/23/09

WORST EVER

by telling the truth

GOOD LUCK WITH THESE CLOWNS, IF THEY SHOW UP THEY HAVE NO IDEA WHAT THEY ARE DOING!!

• Cons: THEY ARE A JOKE

09/08/09

my experience with total

by JohnB183

i wanted to have my a/c installed during the summer. it took a month befoe the work was actually done. they either didn't show up or were too late when they did for me to wait. they don't return phone calls either. to top it off they lost my permit for the work they were doing.

• Pros: none
• Cons: miss appt, late to appt, customer service

09/08/09

forever to get someone to answer phone

by MD on the beach

It has taken 3 technitions to come out at 3 different times to get my appliances to work call another service company its a rip off

• Pros: Nothing
• Cons: it takes 3 calls to get someone knowledgeable

02/08/08

Total Misses Appointment And Leaves Me Hanging

by tucker0741

I had an appointment with Total to repair my refrigerator ice maker. The appointment time was made by Total. It called for them to be at my residence between 8:30AM and 12:30PM. At 11:00AM Total called to tell me that they were running late but would be at my residence by 12:30PM. I explained that I had a doctors appointment at 2PM and Total said "not to worry". At 1PM I called Total and they informed me that they were running late and asked me to reschedule. Total did not bother to call me and tell me that they could make the appointment.

I wasted half a day and have had to reschedule for next week. Let's see if they show up this time!!!

• Cons: Missed appointment