OVER PROMISE AND UNDERDELIVER.
Buying a 47' catamaran in February of 2011 with Mike Kiely of DenisonYacht Sales as my broker may have been the worst purchasing experience I have ever
had. Though this was my first experience purchasing a larger sailboat, I have purchased 8-10 large ticket items that required a broker, so I know there are ups and downs in this (or any) process. My experience with Mike Kiely was so unacceptable that it was (and is) not to be believed. Mike Kiely was pleasant, enthusiastic, full of promises but fell short in delivering a minimum level of service I have come to expect from a broker. Instead, I felt "left in the dark" concerning key information. I believe more communication and attention to at least two critical areas would have made
me feel a standard of minimum competence was achieved. Sadly this was not the case. I would not consider doing business with Mike Kiely or Dension
Yacht sales under any circumstances in the future.