Do Not Use This Moving Company.
Do Not Use American Eagle Movers!
On the day of delivery they unloaded a broken mirror from the truck. The mirror was not in any kind of wrap. The driver noticed this as well and told me to file a claim.
American Eagle Movers also damaged a dresser. It came off the truck with several scratches and one large gash that has missing chunks out of the dresser. Again, the driver also noticed the damaged and told me to add it to the claim.
At the time of delivery I noticed a tool box did not come off the truck. After reviewing the inventory list with the driver he agreed it was not delivered. The driver signed off on the inventory list as not delivering the tool box (which had tools inside). The driver said the tool box would be shipped to us.
I did e-mail American Eagle Movers pictures of the damaged items and also asked them to ship the tool box to my home. I did not get a reply. I called and left messages. I did not get a reply. Finally after about a month of e-mails and leaving messages I got someone on the phone. I was told my claim had been received but it "takes time". I was told they would look for the missing tool box.
About another month went by so I e-mailed and left messages checking on the status of my claim. Again, no reply.
Finally, after reporting American Eagle Movers to the BBB I got a reply. They offered $30 to settle my claim. They did not say sorry for the bad customer service. They denied having the tool box and told me to put scratch guard on my dresser. I refused to settle the claim. That amount does not even come close to covering the stolen tool box and tools. Yes, I said stolen. They know it went on the truck and they know it did not come off the truck. As for my mirror that cost over $200 it is now in the trash. I just try to cover the missing chunks in my dresser with picture frames.
I am very unhappy with American Eagle Movers and would not recommend them nor use them again.
the bad reviews ARE true.... This experience (true story!) just adds to the fire. My husband needed scheduled a move at 2pm and lives 45 minutes from the site but drove up to meet to movers and open the house for them to make the move. After half hour and no one had arrived from American Eagle he called and was told "the driver would call him soon." This never happened and after calling customer service again my husband was told the same thing, that the driver would call. Five (5) hours later and about a dozen unanswered calls later my husband is still at the site, having wasted his time, energy and gas and yet no word from the moving company, not even as much as a courtesy call to apologize or even cancel at a reasonable time. WHAT A TERRIBLE EXPERIENCE. I am disgusted at the ordeal my husband had to go through and I would advise others to pay $50 more and go with another company who wont waste your time because you end up paying much more to AEM.
I work for American Eagle.
Not one of the bad reviews here listed are true. I can guarantee none of their names are in our system. These reviews are done by competitors that know we are a strong and reputable company...
As far as the BBB we are not accredited with them for one simple reason, they are a company out to make a profit. I have been in this industry for a long time and am very aware of the shakedown that the BBB does to companies to up their rating.. They will call a company with a bad rating and request $600-$800 to up your rating to an "A" Rating!!!
We told them to Shove It !!! and we wanted nothing to do with them... All of a sudden our rating was an "F".
If you don’t believe me go to youtube and type in as a search (Better Business Bureau 20/20 Investigation)
We have never changed the fuel surcharge for any move and will guarantee it… Let one of the people on here come up with a job # and contact me…
Competition is fierce in this industry and a competitor will do anything to bring down their biggest competitor.
I am up for the challenge, prove me wrong!!!!
American eagle movers, our move wonderful moving experience!. Wow, Thank you to all the people at American Eagle. My move was a wonderful experience. Everyone was so nice and helpful. I would recommend them to anyone. My friends also hired them a year ago and were very happy so they referred them to us. excellent service and we are very happy...
Liars, thieves, and crooks. I used this company on a move from Florida back to my home state of North Carolina and regret that I went for the low price this company offered. In the end I would have saved money by paying a little bit more for more reputable company. A lot of my items were damaged beyond repair during the move and many never showed up. The company tried to claim that they never picked up the items that were missing. When I contested the damage and missing items, the individuals I dealt with were very hostile and rude. Buck Freedman especially had a nasty temper. Take my advice...spend a few extra dollars and go with a reputable company. You'll be glad you did.
Horrible experience. We used this company last year for a cross country move. They talked a good game during the sales process, but when it came time for the actual move the scam began. They were late arriving on pick-up day and tried to assess an extra fuel surcharge even though we had a "guaranteed quote" ahead of time. When our items finally arrived they had suffered severe damage and many items were missing. Also, only one man was going to unload all of our items and I had to help since we had some large pieces. Finally the company withheld paperwork that we were supposed to receive. I filed a complaint with the FL Consumer Protection Agency which had to be closed as unresolved because to quote this agency, "The company refused to cooperate with the investigation." I have found that a lot of the positive reviews written about this company are actually posted by their own employees. It's pretty sad when a company has to do something that low. If I could award 0 stars I would, but since 1 star is the lowest that's what they get. Stay away from this company at all costs.
WORSE MOVING EXPERIENCE EVER.
I cannot stress enough that you should NOT use this company. They moved us last year and we had multiple items damaged and missing.
If you look up this company online, you will see a lot of negative reviews. Somehow the staff follow these sites and write their own fake positive reviews to make themselves look good. Don't believe this though as it is evident that this company is questionable, to say the least.
Check out the Better Business Bureau and you will see that they no longer have a rating. This is because of all the negative consumer reviews they received last year. Trust me, this company and its employees are snakes that will damage and steal your property. DO NOT USE THEM!
BEWARE OF THIS COMPANY!!!.
If you look up this company on the Internet, you will find countless sites where complaints have been made against them. After former customers write their reviews of the company, all the sudden there are several replies from other former "customers". The curious thing about this is the names of these "customers" who rave about the company sound like individuals who work for them. Actually, on one site, Buck Freeman, who works for American Eagle, wrote about how great his move was...even though he is obviously an employee just passing himself off as a customer. Pretty stupid, huh?
There are usually 2 extremes commonly seen on these consumer reporting sites. You have true former customers who report horrible experiences and warn you to not use this company. You also have former "customers" who tend to use ALL CAPS and praise the company...saying it was the best move they ever had.
They watch these consumer report sites and lay in wait until they see a negative comment or low rating. They then jump on and write a post that praises the company and says how wonderful their experience was. If you don't believe me, check out some of the consumer sites out there that have negative reports about this company. I can't tell you how many times I have seen the words "BEST MOVE WE EVER HAD..." written on a review for this lame company.
Perhaps if they concentrated less on covering themselves, they might be a halfway decent moving company. Instead, they truly are not to be trusted. Karma is a you-know-what, and this company will get what it deserves eventually. In the meantime, don't be fooled and stay away from them if you value your personal belongings.
BEST MOVER WE EVER HAD AMERICAN EAGLE MOVERS!. EXCELLENT MOVE HIRING AMERICAN EAGLE MOVERS TO MOVE MY FAMILY! The move was quick and painless. i would def recommend american eagle movers to anyone looking for a honest and reputable moving company. We paid a little more than we were expecting but it was less than most other movers. Moving can be stressful as i have learned in the past but this was by far the best move we ever had. I thnak american eagle movers and the great staff, steve, robert, sandy and the movers "T" Gary, Griffin and charles you guys were awsome!
Stay Away From This Company!!.
We hired American Eagle Movers for a cross-country move (Florida to California). There are so many complaints on this one move that it is insane.
A vast majority of our furniture was water damaged, scratched, and marred. The individuals who picked up our furniture in Florida did not provide us with an invoice; nor were we provided with an invoice once our furniture was delivered.
In short, this company is horrible and I would not recommend them to even my worst enemies. They only offered us $200 in restitution; however, our damages were in the thousands of dollars.
If you go with this company, beware. Marc talks a good game, but he is essentially a snake.
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