I chose this dentist because it's relatively close to my job and they accept my insurance. When I went there a year ago for a regular cleaning, I was told that I was getting close to having periodontal disease. They gave me the option of getting a "deep cleaning" instead of the regular cleaning. They got me and I chose the deep cleaning thinking that I really needed it. I had to pay $70 out of pocket. Months later, I found out another employee at my company also went to this same dental group and was told the same thing about needing a deep cleaning. I scheduled an appointment to go back there for a regular cleaning and they won't do it. They told me I had to do the deep cleaning because that's the cleanign plan I'm on since that's what I got the last time. They care nothing about their patients and just want to make money. Stay away from dentists like this. If you google "Gentle Dental Group scam", numerous complaints will come up about this company. Then google "Gentle Dentle Group deep cleaning" and you'll see that other people have complained about the same thing.
Don't Believe When They Say "Free Consultation". On February 24th, 2012 I went in for a free consultation with Dr. Davis. As I was sitting in the dentist chair the assistance starting doing x-rays and I said, I am not paying for the x-rays because I was told when I did the appointment it would be free. Both Dr. Davis and her 2 assistance agreed that this was all free. I did not get a copy of the x-rays. I did not like the estimate for the work on I needed on my teeth. I thought it was very high compared to other places I have gone to. So I told Dr. Davis this and left. On February 29th, I receive a charge bill in the amount of 23.00 for x-rays and Infection Control (what ever that means). I immediately called and spoke to Ivy in billing and explained that I did not sign anything to agree to pay for x-rays and I was told I was getting a free consultation, and no for x-rays. I also advised Ivy to call me back within 24 hours so this we can resolve issue. To this day Ivy never called me back. I called the dentist office again the very next day and spoke to Jennifer Gentry (Office Manager) and explained that I was not responsible for this bill of $23.00 and I would like a full credit. I also wanted proof that I agreed to pay this amount. She told me you would call me back within 24 hours. As of today, I have not heard from her. On March 5th I emailed Jennifer Gentry and advised her in an email that if I do not receive a credit for the amount of $23.00 I will file a complaint with the Better Business Bureau and Consumer Affairs, and the Florida Dental Board, I will also voice my opinion on consumer website like Angie's List, Healthgrades, Doctoroogle Citysearch for misleading your patient, telling them it is free consultation and x-rays and then you send them a bill. As of today I have not heard from anyone at Gentle Dental to resolve this.
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