We loved our photobooth! Our guests loved our photobooth! It was SO much fun. There was always a line for it, and it was a great place for our guests to mingle. Desiree' was very responsive and professional before the wedding, and the operators on the day of were just perfect. They were fun and friendly and encouraged our guests to leave us messages in the photobook. While I'm excited for my professional pictures, I still think the photobooth book will be my favorite keepsake. It really showed all of our guests personalities. My only regret is that I didn't get in the booth enough!! I highly recommend Magical Plan-It
Their customer service is HORRIBLE! I had a baby shower event booked for months with them (that of course they gladly took my money for with no problem), called and confirmed the week before, only for the company to never show. I've been calling every number they have listed since Sunday to get in touch with ANYONE and have been completely ignored. Great way to run a business!!
I secured this company's services
approximately 1.5 yrs in advance of my Wedding Date. 1 yr later, little to no progress was made for the event. Over the year of working with this company, many promises were made & broken, repeatedly. There wasn't consistent correspondence; an address was changed and I wasn't notified, a phone number was changed and I wasn't notified, I had to send e-mails repeatedly to get any answers, communication is vital when planning a Destination Wedding and it's extremely disconcerting that I even had to request this information. I do not like to 'badger', and although I do understand not receiving an immediate response, not responding until a 3rd or 4th attempt is unacceptable. I was & still am highly disappointed, and quite frankly heartbroken.
Thus I submitted an official notice of cancellation. I was immediately contacted by the Owner of the company who made many offers to maintain my status as a client. I discussed the propositions with my Family. Valuable time had already been wasted investing in empty promises from the company. Thus, we were simply not willing to take the risk of incurring any more stress & disappointment.
I maintained my cancellation status, and mailed a signed copy. I requested my full amount invested, because the company did not meet the duties outlined in the agreement.
After multiple requests for an expected receipt date & amount of the refund, I was finally contacted by the owner, who stated it would by 60 days from the written notice and the refund amount would be anything paid aside from the deposit. Again I requested the full amount I invested, because the company did not meet the duties outlined in their agreement. I became extremely emotional at this point and a spiteful e-mail string followed between me & the owner. In a brief moment of insane irritation & frustration I posted on a Wedding Website warning other brides away from the company, I included a link to a fraud / scam alert website where various posts by other individuals were made regarding the owner, employees, company etc. I only wish I would've found before I secured their services. This action ultimately resulted in the owner informing me that I might find it best to settle this in court.
More than 60 days from the written cancellation notice, has come and passed, I still haven't received anything. I have submitted a complaint on the Florida Attorney General's website, Better Business Bureau, & Florida Department of Agriculture & Consumer Services.
***Im writing specfically about their
groupon special they had for the photobooth. this review has nothing to do with their wedding planning or any other service they provide.***
We bought a photobooth session with this company through groupon. My wife made all the arrangements for them to come during our reception for our guest to take home photobooth pictures as party favors. We had signed contracts and even verified a few days before the wedding that they would be there. To our surprise (of course at the end of the night) they did not show up. Becuase of the madness of the day of the wedding we didnt even realize what had happened until everything was over. Over the next few days we tried to contact Desriee by phone and email. No response. So we did the next best thing contact groupon to have them contact us. week went by. NO RESPONSE. My wife sent another email and finally got a response saying that groupon cancelled the deal. I dont know how true this was because we never got anything from groupon or Desriee (you would think she would try to contact us). So in the end, no party favors for our guests and an upset bride. The company did not even apologize or even try anything to make this up. Maybe, it was because we didnt utilize all their services and they werent going to make a lot of money on us, so they thought we weren't that important. Who knows?
All in all, I will never use their services nor groupons. Not that I will ever have another wedding. But to those who are looking to use their services please make sure you dont get screwed over like we did.
To Desriee, of all people, you should know how important a wedding day is regardless of how little money we were going to spend. You really have made my wife sad over this situation and you guys have done nothing to make it right. But whats done is done. Hope you guys make better decisions in the future and not get anymore bad reviews, you guys seem to be doing great for other customers.
Terrible. Wrote me a check that bounced for $1,800 for floral work we did. Buyer beware!
A stand up company. I cannot thank you and your staff enough for all of your hard work for our wedding. It was flawless, thanks in big part to you. You made everything easy for us and put my mom at ease which is no small feat. Please let me know if there is anything we can do as far as being a reference. Thank you
A company you can TRUST!!!!!!. We want to thank you for the amazing job you did in coordinating our wedding. Every detail was thought through and the entire event was executed perfectly. We absolutely could not have had the wedding of our dreams without Magical Plan-It Events. We appreciate you holding our hands through all of the decisions and providing your expert opinion through the entire process. Most importantly we appreciate your friendship. We trust you implicitly and your grace and kindness made us feel comfortable and able to enjoy the most magical day of our lives.
Second to None. Thank you so very much for all of your amazing help and support for our big day. Christina and I had the most extraordinary day. . . it was perfect! We could no imagine a more lovely day, and we have you and your lovely team to thank.
Cake,Lighting and Finishing Touches Planner. Magical Plan-It & their sister company Cake Pop-It was nothing short of amazing always available when we needed them. They truly kept things calm and their professionilsm was second to none. Thank you so much!!!!
Amazing Lighting Tech and DOC. We used Magical Plan-It for our Lighting and DOC. Their Lighting tech was amazing and was able to hit our very hard color. Our DOC was much more then just a day of planner she was a friend, a professional and a life saver. We cannot thank you, guys enough and would recommend this company to anyone.
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