I admit that I was never confident in this moving company. In fact, I only hired them because they were dirt cheap. Luckily for me, things worked out well this time around. The first time I moved I hired a different company and ended up taking them to court because they never paid for my broken TV and the couch that they lost. Anyway, that's all behind me now thankfully. With this company, I got everything I needed for a fast move into my new apartment. So even though I called all of the shots, it is like they were excited about meeting me halfway. The movers did a good job and I am glad I hired them.
My doctor told me that I should check out this company when I went in for my annual checkup. I told her I was moving into a new home and needed to find a moving company. Well, she was spot in with this choice. They had excellent customer service and the movers are fast and super efficient. The moving quote was accurate and they stuck to the plan. My on time delivery was the icing on the cake! Trust me when I say that this company was as good as it gets.
When I booked this company, I had second, third and fourth thoughts about it. I immediately began to think about all of the different things that could go wrong. It didn't help that my friends were criticizing me for hiring movers instead of doing it on my own as well. Anyway, now that the move is behind me, I am thrilled to report that the movers were unbelievable and their performance was more than I could hope for. Unpacking was easy because they clearly marked all of the boxes. We didn't have to worry about setting up the kitchen table or the entertainment system in the living room because they did all of that for us at an extra charge. They even stuck around and help us connect some of the stuff in my home office.
I liked this company because they knew how to give me a peace of mind. They just had a “been there, done that” kind of attitude that was good enough to calm me down. It started with my customer service agent Irene and permeated all the way down to the movers who helped me put together my new living room table that I got in from Ikea. Because they acted as problem solvers from the start, I didn't really have a high level of stress during my move. If I was in charge of this company the only thing I would do is get more customer service lines to make contacting them easier. The two numbers I had were often busy and then it took a while for people to get back to me.
I admit that I had somewhat of a complicated moving request. I wanted them to pickup all of my things and deliver half of the items to my new home and the rest of it to a storage unit. While two other companies were not open to the idea, this one said that split deliveries were pretty common and assured me that everything would go smoothly. But I guess since they were so focused on the delivery, they neglected the pickup. I ended up having to wait an hour past the time set for the delivery window before they showed up. Thankfully, this was the only frustrating moment of the entire move for me and my family. They packed everything up wonderfully and made sure all of my furniture was delivered in one piece.
They did a great job moving my things from Plantation to Coral Springs, FL. Movers were careful, on time and very professional. I would definitely use American Van Lines again
Everything about this company was
perfect for me. I was downsizing to a 1 bedroom apartment and I needed movers who were quick, cheap and ready to work hard. I saw an ad for them in the local paper and called in right away. Here's how they were able to make me commit.
It started with Mike (customer service rep). He was friendly and told me that he would find ways to work with my budget and help me save. This was important.
Next, they were persistent. I literally got a call every day where they were asking me if I found a moving company yet because they really wanted to help me out.
I have to say that after I signed up to hire them I didn't hear from them nearly as much and that had me worried that it was a scam. But they managed to show up on time and did everything that they said they would. The packing process took them less than 2 hours and they genuinely did what it took to protect my goods.
This was a good company with really good prices.
Do not use this company. These people didn't show up for my move on May 15th or May 16th. I had to rent a freaking UHaul and move myself out. My house closed on the 18th so I would have been screwed if I couldn't move myself. I had to contact my credit card company because they were dragging their feet refunding my $1000 deposit. Do yourself a favor and use another mover. Totally UNPROFESSIONAL.......
PLEASE READ ALL REVIEWS, DO NOT USE THIS COMPANY!.
We contracted with this company to move our household items from Dayton, Ohio to Tampa, Florida on Friday, March 9th. In the original estimate my husband told the estimator, Joseph Amato we were closer to 10, 000lbs, but were told by him that in order to keep our deposit low we should go with 7, 000 lbs and if we went over the weight it wasn't a problem and that we would pay the difference.
Well, truck shows up (a day later than what was promised to us & no notification was given to us of the date change until the NIGHT before they showed up) & there is not enough room on the truck for all of our items?!! The movers also did not show up with the items we contracted for (mattress covers) & only 2 men showed up for our 3, 500 sq ft home?! It took them over 13 hours and the help from my Dad to disassemble our furniture and carry down the stairs as surely our furniture would have been damaged/broken with only one man carrying it down the flight of stairs.
We were told by the driver that the company would not be sending another truck to pick up the remaining items as they had no obligatioin to do so since they picked up more weight than was on estimate?! Again, we knew the estimate was low but swayed otherwise and told not to worry, everything would be fine?! We had to scramble the next day & rent a U-haul (more costs to us), get a storage unit (again more costs to us) and fill up my parents & sister's garages with our leftover items.
Once the truck arrives at our home in Florida we discover that dozens of our items (some brand new, some heirloom pieces) are badly damaged/broken or ruined. I called "customer service" and they told me to write a letter describing our problems. I did this & never received a call or email back.
After numerous calls into AVL asking to speak to a supervisor the only compensation made was that they would waive the deposit for our next order?? When I call back to discuss picking up our remaining items stuck in Ohio I am asked if I have anything in writing saying that they would waive the deposit?? It took over a month of calling Joseph Amato, supervisors, customer service to even get a new written quote stating the deposit would be waived. We finally gave up & went with another company. They wanted to charge us all of the fees again as if it was a brand new order. One of their fees is something they call a 'binding estimate fee' which I have been told by Sam, Aramid, Joseph Amato & Matthew all different explanations of what this fee is- all of which are bogus.
We still have yet to hear anything back on what the status is of our damaged items and receiving a claim check for those items. This move cost us double what it should have & the company no concern for our problems, resolving our issues or wanting our business.
I would hate for anyone else to experience what we have with this company as it has been the most stressful, horrific, frustrating & costly experience. Please people, DO NOT USE THIS COMPANY! They seem very nice on the phone, but that is it. After they have your money forget about anything they promised you & expect headache after headache & if you even get your furniture at all- consider yourself lucky!
WARNING DON'T USE THIS COMPANY.
The movers were supposed to arrive on a Wednesday and they didn't show up. They called us to tell us that they were running late and they would come the next morning. We had to be out of the house we were renting, so we were on a tight schedule. They didn't show up until the 27th at 2pm. In the agreement, they were to pack up our belongings. When the driver arrived he said "I didn't know I was packing anything." I had taken the initiative to start packing earlier because I'd known they wouldn't be able to pack the entire house in one day. They didn't give us a list concerning how many boxes went into the truck, items or anything. They were here until late that night packing everything. We flew to Florida, meanwhile they told us we were to get our stuff on November 8th--it usually takes ten days. The 8th arrived and our belongings weren't here and no one was calling us or telling us where our stuff was at.
Finally, a week later, my husband was calling, and was able to get a hold of somebody. They told us that in the process of the movers coming to Florida, they had stopped at a rest stop where the truck was broken into: our possessions were missing. American Van Lines had to go and get another company to get our remaining items from where the truck was at when it was broken into. The truck that then arrived at our house was a huge semi truck. When they brought our stuff to us, everything had just been thrown into the semi. When this other company came to drop off our stuff, they stole my husband's watch from the counter. We didn't notice this until a day or two later. All our stuff was scratched from being in the semi. None of our TVs made it back, my daughter's bed was missing. Everything in the kitchen that they had packed was gone--no plates, no nothing. I had a standup jewelry box that I'd packed, all of our jewelry was missing. They took half of our couch as well--they basically didn't bring half the stuff back. Our dining room table is also gone. This moving company was contracted by Cigarette Boats to move our stuff and their lawyer is currently trying to get them to settle but American Van Lines is being unresponsive.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of American Van Lines on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.