BUYER BEWARE !!!! I hired them to fix my refrigerator. Six months later and three separate repairs and over $1500 down the drain they could not fix it. They are unprofessional, rude, and incompetent
Upon completion of the job, well within the projected time frame, Karon and Emil removed all the old parts and trash, and cleaned with a broom and dustpan. We completed all the required paperwork, and I was shown how to correctly use the thermostat and maintain the air handler. Mr. Pereira, I do hope you keep all these gentlemen in mind when it comes time for bonuses, raises or promotions; you are truly fortunate to have Matt, Frank, Emil, Karon, Jim and Todd in your employ. Additionally, my neighbors were amazed with the entire process, and asked for your number, which I gladly provided. I work with the condo board here, and we had a meeting that evening which I made with time to spare. The problem came when a few of the members wanted to go out for a bite to eat afterwards, and they had trouble getting me to leave the house. I was way to comfortable. The cubes in my iced tea were not melting. I was signing things like 'ice, ice, baby' to myself. And I did something else that I never really do, which is sleep with the A/C on. The entire night, every time it came on, I caught myself smiling. Kudos all around, and many thanks.
I am very happy that I went with your company.
I have been a customer of Air Around the Clock for 8 years. I need a new air conditioner installed immediately as mine flooded out my house! I called Air Around the Clock and had a technician at my home within the hour. The quickly sized up the problem and got my A/C unit to stop leaking for the night and was told that the installation of the new unit would be the next morning. I received a call from the installer that he would be at my house by 9:30 and he was indeed there at that time. They replaced my system and by 3:00 I had nice cold air flowing from my A/C vents. What a pleasant experience this was!-Thank you ATC for making a difficult job very easy for me!
dont use them they will over charge you for shotty work that they wont cover.
I don't get it. I signed up for a
maintenance plan and got some routine service done yesterday. 18 hours later, my indoor unit mysteriously falls from the wall and ceiling it was mounted to and you charge me $500 to fix it? Didn't you break it in the 1st place - now I'm being charged to fix what you broke? I'm an extremely unsatisfied customer. I called you guys because I wanted someone that was reliable, that I could trust with my business going forward and not have to worry about it. Just write the checks and trust that all is well. Doesn't look like you're that business and it's a shame.
UPDATE: They called me and explained what happened. When the unit was installed it was done so incorrectly. I'm not holding AATC responsible for this. They explained to me that it *actually* wasn't their fault, and are giving me 1/2 off their regular rate for fixing it. A frustrating situation, but they're resolving it for me. Will report back if anything changes, but they've made me feel a lot better. Upping to 3 stars from 1.
I had the great opportunity to have Tony Rosenberl and Charlie working together to install a new Rheem unit which replaced a 17 year old Rheem unit. I don't have enough words to express my satisfaction with the respect and good work performed by these two excellent employees. Tony called to indicate the approximate time of arrival and he was very punctual. He gave me an estimate of the time to get the job done and it was very accurate. Observing their workmanship and dedication to gets things done right was an inspiration. I truly commend your employees for a job well done and this experience will motivate me to seek your services if ever needed. Thanks again to your firm and two VERY good employees.
I would like to tell you about my positive experience with Air Around the Clock. In an age where customer service seems to be an after thought, your companies' service was excellent. I received three quotes from A/C companies. AATC gave me the best price by far to replace my aged rooftop unit. I originally made an appointment with Doug for August 15th for the installation. After the first weekend of August, I realized my tired old A/C was not going to make it until the Aug 15th date. I called Doug on Monday the 6th hoping to move the date up. Doug said how about tomorrow the 7th! WOW, I could not believe in your busy season you could do this big job with just 1 day's notice. Eddie and Todd did a great job installing the unit and had the house cooled down very quickly. There was some sheet metal that needed to be finished at another day and that was completed in a timely matter. I had my old A/C serviced by Lindstrom AC and have 1 more service on my yearly contract. Because of your price, and employees like Doug, Eddie, and Todd I will switching to Air Around the Clock for all my A/C and appliance repair needs.
They show up when they are suppose to and the price doesn't change. I would recommend them to anyone that needs honest service at a competitive price.
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