Margate >Special Trade Contractors > Premier Swimming Pool
5431 Nw 15th St, Margate, FL | Directions 3306326.247407 -80.198284
Absolutely the most criminal pool service company operating in south florida. Strongly advise avoiding this company as Chris Hetzel lies through his crocked teeth. The only time you here from him is when he needs money. Ruben and the rest of the crew are extremely unprofessional, they actually responded nasty when I asked them to turn off the water hose which was running hour an hour with no use, just making a pond in the back yard. I called Chris to complain, but he said they crew spoke Spanish and Ruben wasn't available to shut the hose off... Couldn't get him on the phone to complete the job, then all the sudden he called claiming the company was busy, but had an open slot to complete the project if I would pay the balance which in the contract stated paid remaining balance when the job was done... Chris gave some excuse and showed up a week later to complete the job, but asked if I would pay in cash, "can you go to the bank" he said. Then could provide a paid in full invoice... I told him I wasn't giving him another penny without a receipt and he disappeared for 5 minutes came back with his iPad and sent the receipt... Crocked individual. I have little doubt he would have taken the cash, not provided a receipt, then tried to juice me for the same payment. Furthermore, the quality of work is terrible! If you are looking for a pool company and come across Chris Hetzel; I strongly advise you to look around.
On last July 7th my wife and I decided to sign a contract for a renovation service of the pool in our house.
It was difficult to get the work started, since every day a different person came to our house and was instructed
From us about what we need to be done, but every new person who came did not have information about our previous instructions.
A walk way of paver finally could be done and late we started to call in order to know when they will come again to continue the work
and some messages were left but any answer was given.
Later, the company required the full remaining payment even before the work is completed. We refused to pay before the work will be completed
Because we knew that the work will not be completed in one day. They told us that they do not have money to pay their employees.
For the reason explained above we think this is not a serious company and we decided to stop our conversation.
We recently purchased and moved into a short-sale home that had a pool that had not been cleaned or maintained for over a year. After a referral to Premier, we spoke to Chris, who provided us with a reasonable quote and provided service to our pool. Our pool, which was covered in algea and other growth, looked brand new by the time Premier was finished!! Additionally, we were interested in transferring our pool from a traditional chlorine system to a salt water system; we also replaced our single speed pool pump with a new variable speed pool pump. Again, Premier provided excellent service. We could not be happier with the condition our pool is in now, and the service Premier provided. We will definitely use them in future when we are ready to upgrade our pool again.
I was referred to Premier Swimming Pool by a friend who has been in the construction business for over 30 years. He has subcontracted pool restoration projects to this company for the past 5 years and he highly recommended them.
My expectations were very high due to my friend vouching for them and an “A” rating by the BBB. They were quick, experienced, professional, and above all else, they performed to my high expectations. I would recommend using them above anyone else in the industry.
I just wanted to thank you for a wonderful job. As you know I received several different quotes and I was most impressed with your professionalism, warranty, and price. Your crews were professional, courteous, and maintained a clean worksite throughout the entire process.
I have not had great experiences with contractors in the past, so I entered this process with much skepticism. Premier not only met my expectations you exceeded them by a mile.
The communication from your office, and yourself was great. I always felt informed of what was being done and was what happening next. I appreciated that you stopped by periodically to take pictures and make sure the job was progressing as you described to me when I signed up.
Again, thank you for a job well done, which was done on budget and on time!
I was in town for a day, and needed a Brazilian and an hour to relax. I was greeted with warmth here, it was easy to find, the receptionist was so helpful, and they serve free mimosas! I spontaneously got a foot scrub just so I could stay a bit longer.
Warning!! Do not use this company!!
This company is a nightmare to deal with. They are dishonest, do cheap work, and will not honor your warranty. Check BBB. org. Premier claims on their website to be in good standing with the Better Business Bureau, however, they actually have an F rating and have multiple claims against them for poor service and not honoring warrantys. You will experience these issues if you use this company. You will be required to put money down. They do sub out their work. Their office that provides such great communication is always closed and looks like it hasn't been opened for months.
The only salesman you will see is Chris and the only time you will see him is when he wants money. He does not communicate with his crews. Plumbing, diamond brite, and deck layers were all unprepared and did not know details that were outlined in the contract. You also will not get Chris on the phone. He will only answer in email, if he answers at all. Once final payment is made, you won't hear back from them. Don't believe the positive reviews. They were probably written by Chris himself.
With all the pool companies in south Fl, don't waste your time and money with this company.
Only the best! – I could not be happier with the work they performed. I dealt with Chris, whom was extremely knowledgable about the product and made the entire experience pleasant. I'd give them 6 Stars if I could.
The best company I've dealt with in South Florida! – Premier renovated my entire back yard last year and I could not be happier with the work. The workers took allot of pride in the the work and everything turned out exactly like I was promised. I would recommend them to anyone looking for a great job at a great price!
Great experience with company – After 2 failed attempts to get Atlantic Marcite to finish the work they promised after taking a $1000 deposit from me I chose to call Premier to come get my pool finished so that Me and my wife can use it before the summer ends. I wish I had called Premier out the first time. I am now in a courth dispute with Atlantic Marcite for not refunding my deposit and leaving my pool empty for over 10 days. Some reseach has left me to understand Atlantic Marcite has gone out of business. These people were crooks and need to be arrested for stealing in my strong opinion. I highly recommend Premier swimming pools for finishing the job correctly and doing an excellent job to boot!! They are Diamondbrite pros as thier site says!!!
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