Contour Spa At the Hard Rock Hotel & Casino
06/17/09
AVOID LIKE THE PLAGUE!!!
by pyropunk02
THIS IS ABSOLUTELY, HANDS DOWN THE WORST SALON I HAVE EVER BEEN TO IN MY ENTIRE LIFE!! My friend and I had appointments there in January. It was her wedding day and I was a bridesmaid. Needless to say they were running over TWO HOURS behind and we were an hour late to the wedding!! On top of that, they were so rushed because they were running so far behind schedule that our hair and her makeup turned out horrible! I actually had someone at the wedding tell me my hair looked like a bird's nest and the bride looked like a clown because of the terrible makeup artist. The hair stylist did my hair in 15 minutes and charged me almost $100 for something like looked like garbage but they did not have time to fix anything so I had to leave it like it was. THEY DIDN'T EVEN SO MUCH AS OFFER AN APOLOGY TO THE BRIDE FOR MAKING HER LATE TO HER WEDDING! And they automatically charge a 20% gratuity! Absolutely the worst experience I have every had! AVOID!!
- Pros: None
- Cons: EVERYTHING!!
03/16/09
bad service and management
by LAZARO
My husban bought me a gift certificate, I had Facial (which was good). a manicure Pedicure ( massage chairs did not work ) and had my eyebrows done. They burned my eyebrows and then tried to say it was my fault for doing a pealing at the same time(when the same lady did both). Manager suggested that I paid for another one in 2 weeks and if still had the same problem they would refund both services. I told him I was not satisfied and he did not care. NEVER WOULD GO BACK, I had burnt marks for a week on below my eyebrows.
- Pros: location
- Cons: bad service and location
12/02/08
AWESOME SPA
by Terri1016hall
I have had nothing but AMAZING experiences with this spa. I have visited on four different occassions, each with a different therapist and ALL of them were EXCELLENT. My first time I did the turkish bath. That my friend is where I fell in love. I have been back 3 other times and have expanded myself to the heavenly journey (which excellently describes the package). I can't wait to go back....which will be very soon!!!!! I just can't understand anyone having a bad experience although I have never utilized the mani/pedi or hair salon. When I go my family hits the slots and I spend the day at the spa. Maybe because I am one person and I go there with no hurries and an "enjoy every second" attitude. I live over 4 hours away and I am constantly figuring a way to get back that way for the day just so they can "melt" away all my stresses!!!!! GREAT PLACE, GREAT PRICES, GREAT THERAPISTS!!!!!
- Pros: An Awesome place to be pampered to the hilt
- Cons: none
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