07/06/09

Horrible service but good food

by twindarts

We happened to be staying at the hotel (Westin) where this steak house was located so it was just convenient for us to grab dinner there. The hostess that was seating us acted like we were bothering her (that should have been our first clue to RUN). We chose to sit outside (watch out for the birds). There were eight of us in our party.

The waiter recommended that we try a "sampler" platter of the hot appetizers. The "sampler" platter was not a "sampler" platter at all but 7 full sized orders of their appetizers (2 barbeque shrimp platters which were dry, 3 lump crab cake platters and 2 calamari platters which were especially good with the dipping sauce). So, not even to our dinner yet and we are already over $100 on our tab. Half of our table ordered the salad. I, myself, did not so I can't comment on it. For dinner, we each ordered an entree and two sides (the entrees do not come with any sides and the sides supposedly serve only 2).

I firmly believe that the waiter we had should have warned us that we were ordering more food than we could handle. Instead he said something like the food will shift in our stomach. By the time our entrees arrived (almost 1.5 hours later), we were full. Our entrees were only half eaten and most of the sides were never even touched. Those side dishes really serve more like 4 people.

In the end, there was a lot of food wasted. We couldn't take a doggie bag home since we were staying at a hotel. The service was crappy (bread basket was taken from us before we were through with it, dinner was over 2 hours from start to finish, we waited FOREVER for drink refills and had to ask many times for more rather than the waiter asking, settling our bill alone took over 20 minutes....I could go on but you get the point). To add insult to injury, the gratuity was already included in the bill to the tune of $115. Our total bill was $788 for eight of us and we expected more for that money.

• Pros: Good food with healthy portions
• Cons: Rip off

10/27/08

A little short of expectations

by mikemoritz

Great view

Nice Interior

Steaks are good,but not worth the price !!!!!

Steaks where not cooked, as ordered.

Bartender very friendly, ( friendly crew )

But could not get orders right.( Saturday evening not very busy )

Bar is not up to high standart.Bad mixes!!!!!( I know I grew up in the business )

Shula's other locations are up to it.

This one feels, a little like a rip off.( this is not about money,just the value)

Will go back to the Miami Lakes location

• Pros: Nice location great view of the Beach
• Cons: Music to loud to have a conversation even in the back