Air Around The Clock Air Conditioning

10/31/09

Air Around the Clock BE WARNED

by Boca52 at Citysearch

AAATC installed a brand new AC unit about one year ago, with a cost of $4000. Today had to call them for a service call, when they arrived they had to flush out a pipe. After they did that AC seemed to be working just fine 45 minutes later, water is gushing from my ceiling ( as my unit is on the second floor) Called office and a very rude receptionist, Ann Maire answers the phone with no sense of urgency getting the tech back or to direct me how to get this water to stop. When tech finally arrives, immediately begins shouting that "this is not my fault" Flushing the pipes again and says that on many occasions it needs to be done twice. Not sure why this was not checked. Re flushed and left, Called office again to see who was going to repair my ceiling and a very rude Eric, claiming to be the owner tells me that it is not their responsibility, only if they blew the pipe out when cleaning it, they would cover it and fix the ceiling. After turning the AC back on, another 45 minute later, another leak now in a different location. Called back to get tech back, A very kind and considerate tech responded and even mentioned that it appears that the pipe was blown out due to the pressure the previous tech used to clear out pipe. There was no way to get to this pipe and they would have to install a pump that would cost $495. The story goes on and on and you guessed it Air Around the Clock has not fixed or repaired the ceiling, wall, rugs that they ruined. My very strong advice is to find another Air Conditioning Repair company. One that has some knowledge about AC repair, that has some customer service skills and does the job that you hired them for. Please please proceed with caution,

An Extremely Unhappy Customer

• Pros: NONE
• Cons: Unacceptable customer serivce receptionist & so called owner

10/10/09

Extremely Poor Installation

by customer33431 at Citysearch

Had this company install 2 a/c units. One has worked fine for several months until today, the other has had at least a dozen service calls, left water stains on my ceiling and the technicians broke the attic entrance in my ceiling. This unit is now making terrible noises and now the second unit that had been working fine quit. When I called the company (on a Saturday afternoon) I was told it would cost me $135 for a service call even though they are less than one year old. I was then told if I called another company it would void my warranty completely.

Obviously Air Around the Clock doesn't care about its reputation once they get your money. Each tech that has come out has blamed the previous one for the problems. It was a bad install of a bad unit but they won't do anything about it or about the water damage to my ceiling -DO NOT use this company for anything other than minor repairs.

• Pros: Always answer the phone
• Cons: Shoddy workmanship, each tech blames the other one

09/08/09

Bad company, bad service

by bobdole at Citysearch

Check out their statistics at the B etter B usiness B ureau. 44 complaints in the last 36 months and no refunds.

• Pros: Very good at accepting money
• Cons: Not very good at fixing a/c