Unprofessional and untrustworthy.
During my recent move, the mount for my flat-screen television "disappeared". I asked about it before they left my new home and they kept saying that it was 'around somewhere'. I moved only a studio sized unit. After searching and finding nothing, I contacted them several times by phone. They kept saying they would call me back and only did so twice but the promised final call to me was never made nor have they offered to replace the mount which was less than a year old and valued at approximately $180. (A Sanus VMPL50.)