12/18/07

Too Many Restaurants to Waste Your Time (& Money) Here.

by italiantony

Saturday Dec 15th, 2007

A Dinner Party of 10.

It was a shame that this restaurants tasty food left a bitter taste in our mouths after we received such poor service.

Shortly after our group of 10 arrived, we placed & received our drink order. One member of our party asked for "rolls" - was told "we don't bring rolls out until after you have ordered your entree" - should have been our first clue of more problems to come! We ordered 3 appetizers, the first took 45 minutes to arrive - and still no rolls! Five minutes after the first appetizer arrived, our salads arrived & rolls arrived! Five minutes later, our entrees arrived! Still no sight of our other 2 appetizers.

We asked our middle-aged waitress to cancel the other 2 appetizres, her response - "Are you sure there not here!" She then went to the kitchen, brought back the other two appetizers! We told her we no longer wanted the appetizers since our main meals had arrived. Her response was that the manager said "they were sorry - these 2 were on the house".

One member of our party ordered the "Vito" - a $30 pasta dish with lobster, scallops, & shrimp - sounds good! Could have been, except, It arrived with only shrimp, no other seafood could be found in the dish. When the man pointed this out to the waitress - she ignored him & walked away! When she returned, 10 min later, he told her he should only be charged for a "pasta & shrimp" dish.

Needless to say when the check arrived - ALL 3 appetizers were there. The 2 appetizers that were "on the house", were also "on the bill"! When we pointed this out to the waitress & by this time, the manager - their response was, " we didn't charge you for those 2, but did charge you for the 3 you received"! Trust me here - It was not a pleasant sight.

It'a a shame that the tasty food was totally ruined by such an incompetent & uncaring wait staff, as well as an apathetic manager. Don't go here - there are so many other good restaurants in the area to enjoy.

• Pros: tasty food
• Cons: Horrible Service - uncaring staff & manager

10/14/07

Excellent Restaurant

by jerseygirl4

I go to this restaurant at least 3 to 4 times a week. The food is awesome and the service second to none. The previous guy's comments are very ignorant. It is an extremely busy restaurant with everything cooked to order. The Chicken parm is not premade it is made fresh. And I am sure when he went in it was a busy night. I think people with attitudes like his should go back to NY and be miserable there! As far the restaurant is concerned it is one of the best I have ever eaten at. And their menu is much more complex than your typical Italian cuisine. They make wonderful specials with fish, veal or pork chops even buffalo. It is worth the dirve for us - we live in Miami. You will defintely enjoy this place.

• Pros: Fresh Food
• Cons: nothing!

10/06/07

Waited 50 minutes for my meal

by stugatsnyc

I've noticed quite a few rave reviews by supposed "new yorkers" who love this place. About a week ago I waited nearly 50 minutes for a chicken parmesan. How long does it take to melt a pice of cheese over an already prepared piece of chicken? The service was good in the midst of my long wait. I asked to speak to a manager and none seemed to care. I've been on several sites where other reviewers claim the guy "with the muscles???" helped my son with ice cream." Yippee maybe he should help himself to the oven and cook some chicken. I'm sorry to all the native new yorkers but i'd rather "fugetaboutit"

• Pros: Loud cover music
• Cons: Self explanatory