07/23/09

Once was one time too many

by JJ00002

They issued our rail pass for everyone traveling together. When one person on the pass had to cancel they refunded her fare completely and charged me a penalty to reissue the rail pass. even though there was no change on my part.

When notified, they insisted they had done everything correctly and refused to apply the penalty to the person who had canceled instead of me.

• Cons: Unwilling to correct their mistakes

03/30/06

Euro-railways

by kalunian

I have had a difficult time having the company issue a train ticket in the correct name of the passenger.