Kahuna Bar & Grill

10/27/09

Horrible Customer Service and Dishonest Bar

by MD paper at Citysearch

Was visiting my friends who are locals in Deerfield. Heard they had great reggae music here at Kahuna's, esp. because they were young talented kids who were performing. Had a great time so we went back the next night. Two young waitress were working (1 Server: Rainy). It was a Sunday night (10/25/09) around 10 ish and it wasn't very busy. Took forever to get our drinks but I understand you can get weeded when working the bar. Since know one came up to our booth and the bartender took forever to acknowledge us when going to the bar.....we all decided to move on after the first round of drinks. The two young girls lost our credit card and tab; both were very nasty claiming we never gave them our credit card. What happen to great customer service and the customer is always right? After a few unkind words with our company and the two young girls it turns out they had the card the whole time. There was no apology from the two servers and both again exchange dirty looks and words with one another about our group. Now, looking at my bank statement today 10/27/2009 I was over charged more then what the receipt says. Unbelievable!!!! This is very dishonest and is stealing. Even if it is just 3.00 dollars it is wrong esp. when we have the copy of the receipt to prove! How do people get away with this. This situation will not be taken lightly. Regardless of any situation you should not steal from a customer and show great service esp. when they were in the wrong!

Very Upset Guest!

• Pros: Music was good and great happy hour
• Cons: Waitress very rude & nasty

02/23/09

GREAT PLACE BUT...

by TatBar at Citysearch

I was just there on Friday the 20th of February. The music was great, the band was AWESOME and the crowd was ok too. I went with some friends, and paid a round 3 drinks, (a heineken, a budweiser and a coke) My total was 10 bucks, and I left cash for the tip... I was the designated driver and only spent that much there in the 2 hours of fun. Unfortunately when I checked my online banking, I found out that they charged me TWICE, one for $9.56 and another for $50, WHICH I DINDT SPEND OR SIGNED FOR. I have been trying to call the bar and no one picks up. I will contact my bank and go by there tonite to find out what HAPPENED! So to all those who will eventually check out the place (dont get me wrong, its worth it) just remember to check online later for your charges!

• Pros: great music
• Cons: charged more than I had spent

12/08/08

I love this bar!

by simplysuzan at Citysearch

IT is an awesome place to go if you are looking for a fun, friendly atmosphere. Live music every night, fun flavorful wall of daquris, right by the beach! What more could you ask for? Good company, great prices, and an amazing time, sound good to you? Then go to Kahuna Bar & Grill in Deerfield Beach. I mean even the staff is wonderful; great people, with a great attitude. I love it there and frequent there every weekend.

• Pros: Total thumbs up!