Doesn't Recommend

Bob L.

Joined 7 months ago

Being an ex-mechanic I only bring my cars in for service when I lack the tools to do the job. Hence I use(d) this auto center for alignments, mounting tires, balancing tires, and rotating tires (merely because they have a lift and rotate the tires for free). I started using this Goodyear service center after the Midas that I previously used lost their competent manager. When I began using this Goodyear service center there was also an excellent manager. Sadly that manager left, and this service center has degraded in quality to the point that I would consider bringing my car there dangerous.

I recently used their tire, rotation, and balancing services for the last time. I have experienced tire pressures in excess of 20 psi over what is recommended by the manufacturer on the door jam, improperly torqued lug nuts (I witnessed this in the shop as well as checked the lugs with my torque wrench when I got home. Improper torquing of lug nuts is quite dangerous.), improper tire balancing (after bringing the car back 3 times), and improper alignment (after bringing the car back three times). I do not recommend this service center for alignments, tire mounting and balancing, or even tire rotation (due to improperly torqued lug nuts). And if the techs are so sloppy as to disregard tire pressures and torque specs, I sure as heck would not want them touching something as crucial as my brakes.

I have recently started using Weber Wheel Alignment in West Palm, whose techs are competent and attentive. They got my alignment spot on in one attempt so I never had to bring the car back. They will be getting my business for tire mounting and balancing as well now. Which is saying a lot as I'm located south of this Goodyear, making the trip to Weber quite a bit longer than I'd like for car service.