Share
10/25/09
ALWAYS ON TIME - GREAT SERVICE !!!!!!!
by bobby brown at Citysearch
Rosemary has been my florist for many years. my family florist and all the employees in my office.
I used Rosemary's flower shop after bad experiences with a large online company who charged me a lot of money and never delivered the flowers.
Miss sonia , as far as you are concerned , I disagree with you , and if you expect to give your boyfriends nick name and expect to find him where no one knows him by that name , and worst , he is not at work then you should expect what you got,
Do not blame the shop for your shortcomings.
My understanding is your flowers were delivered at 8.00 pm as instructed by you but your boyfiend had other engagements elsewhere , goodluck to you.The shop did as instructed by you. Next time Miss Sonia . order well ahead for special ocassions and if you still have the same boyfriend , do not send flowers to the Hard Rock, I am surprised the flower shop did that order on Valentines Day! Good luck to you and your boyfriend .
By the way Miss Sonia , what did your boyfriend give you for Valentines Day.
- Pros: ABUNDANT FLOWERS -BEST DESIGNES - RIGHT PRICE
- Cons: DONT WAIT FOR LAST MINUTE ON OCASSIONS
02/19/09
No Delivery When Scheduled
by MissSonia at Citysearch
I ordered a Valentine's Beer Mug of Blooms bouquet and chocolate to be delivered to my boyfriend's workplace. Valentine's day passed and he did not receive anything, neither did I receive a phone call from the flower shop. I called them the next day and they said that they could not reach him with the number I provided in order to locate him. But if they had called him, wouldn't that have ruined the surprise!? I had given them my home phone number as his number, because he had just recently lost his cell phone anyways. My boyfriend works at a restaurant at Hard Rock, so they said that they couldn't find his restaurant because Hard Rock is so big. They could have simply asked Hard Rock's front desk for information. I mean, they're in the business of locating people to make deliveries, they should've figure this out. It's already the day after Valentine's and they say they would make another attempt to deliver his gift. I gave them the restaurant's number this time, just in case. I called my boyfriend later that night and he said he still hasn't received anything. So, I called the place back and left a message on their voicemail they better deliver the gift by that night or I want a refund. Still nothing. My boyfriend had two days off after that, so we went on a trip. When he went back to work three days later, he noticed the bouquet in the cooler already all wilted. When I heard that, I called the shop back to get a refund, and they must've got that voicemail three days prior and decided to deliver the gift near closing hour after my boyfriend already left work and the day before we headed off on our trip which is around midnight or later, depending on how busy it is at the restaurant. Now they are giving me an attitude and such a hard time to get a refund that I had to just call my bank to resolve things and am still currently in that process!
- Pros: none
- Cons: No notifications, late delivery (days late), and rude customer service.
