Field Of Flowers

BIG MISTAKE. Placed an order last friday, at Boca Raton store, to delivered today. Asked for a simple arrangement of roses and two colors of alstro wrapped nicely together in colored tissue paper. Flowers were delivered today in a BUCKET and not even even arranged together. It was a special occasion.

IM SO DISAPPOINTED!!!…

Bad Service. I used to go shopping at Filed Of Flowers in Davie store,FL. Not anymore after my last order and custom service experience. I ordered a tropical arrangement for my Mom’s birthday. She loves birds of paradise and also all tropicals last longer.

I had ordered the same arrangement some time ago for a friend of mine and at that time for $60 it was a real beauty -birds of paradise, gingers, orchids, asian lilies, lots of greens.

This time I topped additional $15, hoping that for the price of $75 I’ll get more wonderful creation.

What was my surprise when I was presented with an arrangement where the birds of paradise (which should be the center piece) were absolutely missing.

There were just three gingers, two anthuriums, some orchids and orange lilies.

I asked the manager how it comes that I’m given not the desired and less flowers for more money and he explained to me that the store run out of birds of paradise and also the prices went up and so on.

Nobody from the store even bother to give a call when the order can not be fulfilled as desired.

I had to take the flowers, my Mom was waiting me.

In a week later the bouquet is gone. Dead. It shows me that old flower cuts were used on a top of the overcharge.

I drove back to the store, showed the arrangement to another manager, showed pictures of both tropical arrangements for comparison but I was told exactly the same words like the first time.

I think the store experience the same problems as many other businesses. But is it the right way to save and make money? Ripping off the customer and leaving bitter, unsatisfactory feeling.

I’m definitely very disappointed and I doubt I’ll go back there again.…

Not FRESH. My husband purchased a dozen roses for me for Valentines Day. I knew when the roses were delivered that they were not fresh. The water was dirty and the stems were showing signs of decay. It only took three days for all of the stems to wilt. It is a shame that the roses could not have even lasted a week. If you are looking for fresh flowers... look elsewhere. You can probably find fresher flowers at a roadside stand.

I called to complain only to find out that they only provide a 5 day guarantee on their roses. All they were willing to offer was a 10% discount on the price. It would have been nice to enjoy the flowers for a bit longer.…

Saved my relationship. For my anniversary I really wanted to go out of the way to make everything special. I had gone out and picked out new furniture, carpeting, drapes for the windows. I planned on having the whole house redone while I was out to lunch down on south beach with my wife.

Our live in nanny would be at the house when they arrived to make sure everything was done properly and would call me when we could go back for the surprise.

I got a phone call all right, the furniture arrived was the wrong color and style and we would have to wait a few days for the correct furniture to arrive. So nix that part of the plan. I figured the new carpeting and drapes would have to do but then I got a call that the wash machine had burst a line somehow and there was water leaking out onto all the floors and the carpet people had just arrived. There was no way to clean up the mess in time.

Plan Ruined.

I had to think fast. I excused myself from the table and just happened across a Field of Flowers truck driving by with the phone number. It said order by 2 for guaranteed delivery same day. It was going on 4, but I had to try . Somehow I was mistakenly yet luckily transferred to the delivery dept instead of the order center and spoke directly with the dispatcher there. I explained my situation. He told me that delivery down to south beach from Davie in Broward county would be difficult at that time of day but contacted one of his drivers and found that he would be back at the store in just a couple of minutes. The dispatcher explained the situation to the driver and he was more than happy to come to my aid after hearing of my ordeal.

I was patched through to their order center who were very helpful and within 2 hours I had flowers delivered to the day spa in the hotel that we would be staying in.

They were breathtakingly gorgeous, she was in tears when they arrived she was so overwhelmed. Sometimes things happen for a reason and when they did Field of Flowers really saved the day.…