Clearsight South Opticians

Doesn't Recommend

maryellenp

Joined 3 years ago

Poor post-sale service. I have been a customer of Clearsight for about five years now. I have spent well over two thousand dollars there on prescription glasses, sunglasses and contact lenses. For a long time, I had nothing but good to say about Clearsight. The optometrist there is very good, and my prescriptions have been great. I had been quite happy with the service there until my last two experiences, both very disappointing and both with the same individual who happens to be the manager. First, I brought back a pair of expensive glasses because they had developed a small crack around the frame. They replaced the lens without a problem. Less then a month later, the new lens started to develop a crack in the same place. I brought them in again and was told they wouldn't replace them because they weren't under warranty. I explained that since the lens was less then a month old, it was obviously faulty. They gave me a very hard time about it, but eventually replaced the lens. The new lens then cracked shortly thereafter and I did not bother to go back because of the hassle I received the second time. Since then, I bought another pair of glasses there, a bad choice in hindsight. After wearing the glasses for a little while, I noticed a faint target-shaped pattern of tiny scratches on both lenses. The pattern is very uniform, and looks like it was caused by some type of machine or clamp used when shaping the lenses. You wouldn't notice it except that the scratch pattern creates a starburst effect in the right sunlight (around 3 pm each day). Rather than not wear them at 3 pm each day, I brought the glasses in and asked if they could call the manufacturer and find out what caused the scratches, and hopefully have the lenses fixed. It was a cloudy day and you couldn't really see the scratches without sunlight. The individual refused to call the manufacturer because he couldn't see the scratches, and didn't want to discuss it with the manufacturer unless he could see and describe the problem. He told me to come back on a sunny day. It was like he was trying to make it just difficult enough for me that I would drop it and just ignore the imperfection. When I asked him again to call the manufacturer and communicate what I had described to him, he steadfastly refused. He was about as unhelpful as he could have been. Needless to say I will not be going back. I was happy to pay their inflated prices in order to have service after the sale, but these two experiences have been very disappointing. My experience with everyone else there has always been positive, but given that the manager can't be bothered with providing anything resembling satisfactory service, I will advise anyone who asks to go somewhere else.