The Ripped me Off!. They tried to rip me off! I went to Carpet Sales & Distributors and spoke with the sales manager, Jimmy. He showed me a few different carpet samples and gave me the prices for each. I chose one that he said he could sell/install/remove old carpet/etc for $650.00 and possibly even $600.00, depending on the measurement. I agreed to purchase this carpet and he said CS&D required a deposit of $200, which I paid with my credit card. He then came to measure the room that day. After the measurement he said he could do it for $600. I agreed and he said he would order the carpet and it would be in by next week. I agreed and said I would wait for his call. He called me the next week and said the carpet would be in soon and that we could have it installed on next Wednesday. The next week the installers came and installed the carpet and then said I owed $600.00. I told them it was agreed at $600 and that I only owed them $400.00. They showed me the invoice which said $800.00. I called CS&D and asked to speak with Jimmy and they informed me that Jimmy was out of town and had turned his cell phone off. I was then directed to Brian who said that there was no way that Jimmy would have sold the carpet for that much because he would be losing money. I told him that is what Jimmy and I had agreed upon. He then said that if I don't pay the full amount that he would have the installers rip out the carpet. He said I couldn't keep the carpet without immediate payment!
Really happy with my new floor. I just wanted to say that I went in looking for a specific product after browsing online for a few weeks. These guys helped me pick out some really nice tile for my kitchen and took care of the carpet in the bedrooms. Order took a couple days then they were over to take care of the installation. I would definitely suggest them to anyone.
Horrible Customer Service. Got a good price for good laminate flooring but every time I talk to someone there they are just rude and have poor customer service. I installed on my own and would not hire them for installation.
Pay the extra money and go to Home Depot!. Double billed for service/insallation. Run around to resolve. Installers tried to skip carpeting closets which were paid for. They also tried to get away with cutting around furniture instead of moving furniture (leaving the old carpet under furniture and installing the new carpet around it.
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