BEWARE! BEWARE! BEWARE! BEWARE!
Upon the very first contact with AVL, the ENDLESS LIES begin!
First, AVL is NOT moving co. AVL is a BROKER SERVICE no matter what AVL reps. say or what their website advertises.
My HORRIBLE nightmare is parallel to other AVL clients' nightmares.
And I totally agree with other clients' who highly believe that any positive "tips" are most likely from AVL.
EVERYTHING WAS A NIGHTMARE, PLEASE AVOID THIS COMPANY!.
We contracted with this company to move our household items from Dayton, Ohio to Tampa, Florida on Friday, March 9th. In the original estimate my husband told the estimator, Joseph Amato we were closer to 10, 000lbs, but were told by him that in order to keep our deposit low we should go with 7, 000 lbs and if we went over the weight it wasn't a problem and that we would pay the difference.
Well, truck shows up (a day later than what was promised to us & no notification was given to us of the date change until the NIGHT before they showed up) & there is not enough room on the truck for all of our items?!! The movers also did not show up with the items we contracted for (mattress covers) & only 2 men showed up for our 3, 500 sq ft home?! It took them over 13 hours and the help from my Dad to disassemble our furniture and carry down the stairs as surely our furniture would have been damaged/broken with only one man carrying it down the flight of stairs.
We were told by the driver that the company would not be sending another truck to pick up the remaining items as they had no obligatioin to do so since they picked up more weight than was on estimate?! Again, we knew the estimate was low but swayed to keep it that way and told not to worry?! We had to scramble the next day & rent a U-haul (more costs to us), get a storage unit (again more costs to us) and fill up my parents & sister's garages with our leftover items.
Once the truck arrives at our home in Florida we discover that dozens of our items (some brand new, some heirloom pieces) are badly damaged/broken or ruined. I called "customer service" and they told me to write a letter describing our problems. I did this & never received a call or email back.
After numerous calls into AVL asking to speak to a supervisor the only compensation made was that they would waive the deposit for our next order?? When I call back to discuss picking up our remaining items stuck in Ohio I am asked if I have anything in writing saying that they would waive the deposit?? It took over a month of calling Joseph Amato, supervisors, customer service to even get a new written quote stating the deposit would be waived. We finally gave up & went with another company. They wanted to charge us all of the fees again as if it was a brand new order. One of their fees is something they call a 'binding estimate fee' which I have been told by Sam, Aramid, Joseph Amato & Matthew all different explanations of what this fee is- all of which are bogus.
We still have yet to hear anything back on what the status is of our damaged items and receiving a claim check for those items. This move cost us double what it should have & the company no concern for our problems, resolving our issues or wanting our business. I have sent numerous letters & emails into the company and have yet to have any of my emails returned or any form of compensation offered.
I would hate for anyone else to experience what we have with this company as it has been the most stressful, horrific, frustrating & costly experience. Please people, DO NOT USE THIS COMPANY! They seem very nice on the phone, but that is it. After they have your money forget about anything they promised you & expect headache after headache & if you even get your furniture at all- consider yourself lucky!
Customer Forever. American Van Lines is a company we'll now only be using, This is the only time I've ever had a good move.
Best Move I've Had. American Van Lines staff were AMAZING. Very responsive in calling back and I feel confident I got a great price
Very Helpful. American Van Lines was very helpful in my move. They wrapped the botto of my couch to make sure the legs didn't get scratched, disassembled my bed and even offered to hook up some of my larger appliances once I was all moved in.
Movers knew what they were doing. The guys who came to pick up my stuff told me they'd been in the moving business for 25 years and I felt like they knew what they were doing. They had some equiptment to move the heavier stuff and got it doen all in about 2 hours.
Those are all " Paid " reviews !
They Fake Goos Reviews !. ?These guys were great? They write their own Great Reviews while trashing other companies. All Lies ! Hire them if you want to deal with Liars !
Great Movers At A Great Price. My wife and I moved from Ft Lauderdale to Columbus Georgia and we had a limited time to make the move because of our new jobs and they delivered on time and even unloaded late at night to help us move in a day early. I recommend this company for anyone who wants their items delivered on time and unbroken. Great communication and great customer service.
Excellent Service at a Competitive Price!.
Over the past year I have used American Van Lines twice to move my entire household and they have been awesome! Their moving crews have been very curtious and professional. They showed up on time, they were very careful with all of our things and last but certainly not least, they were nice people.
I have referred American Van Lines to family and friends and everyone has been just as satisfied. If you are looking for a trustworthy, reliable mover for a very competitive price I strongly recommend going with American Van Lines!
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