Doesn't Recommend

Shawanda W.

Joined 1 years ago

Global Response has the worst customer relations. Well. My experience with Global response was the worst. The females in the office where you go to fill out an application are rude and snoby. They act as if they own the company. They roll their eyes, just all around unprofessional behaviour. They do not return phone calls. If they call you and you missed the call, thats it..they are so dam rediculous in their behaviour, as I said they are extremely unprofessional. I wonder if the owners are just as rude?...Im glad Im not working there. I can see that they care zero about a potential customer care representative. OMG

Doesn't Recommend

younglandlord

Joined 2 years ago

the WORST answering service I have ever used. This company is the most incompetent & unprofessional answering service I have ever used. They tried to stay on the phone with my clients for as long as possible so they can bill me for extra minutes. By staying on the phone for longer than necessary, the operators started saying things that were completely unprofessional, and embarrassing. The operators weren't able to pronounce my company name and so they would literally pick up the phone and stutter my company name, only to spew a name that was completely not mine. I've emailed and spoken to the people "in charge" and they clearly were not able to manage their operators. The last straw was when an operator kept a potential client on the phone while she insisted on finding our company address - she fumbled for 3 minutes until she yelled "I found our address!" and gave it to the "NO LONGER POTENTIAL CLIENT". I lost many clients and therefore thousands of dollars from this company, and I kept the phone recordings for future reference. I hope this company goes out of business quickly. Oh, might I add, they sent me a final bill of $243.00 after they admitted how poorly their operators have handled my account. I will pay it because it's not worth my energy, but if they were located in my city, I'd have sued them for all the clients I lost.

Recommends

yankees35

Joined 6 years ago

Perfect solution. Known as "The Catalog Support People," Global Response is a pioneer in web-based call center services. Global Response provides support for leading catalog companies such as Hershey Foods, Crate&Barrel, Orvis, The Metropolitan Museum of Art, Palm Beach Jewelry and Thompson & Company. Global Response also provides customer contact services for companies in the automotive, media, health care, hospitality, finance industries and non-profits. Hear from our clients who represent some of the finest U.S. and international companies on how Global Response has made a difference in customer satisfaction.

"Attention to detail is invaluable to our catalog fulfillment operation at The Metropolitan Museum of Art. Our program required significant customization in a compressed time frame. Global Response executed flawlessly, on time and within budget. We are delighted with their results, especially an 8% gain in sales per call