Shopping >Guitar Exchange
Unfortunate experience.. Due to the rudeness and lack of judgement on the part of Gary regarding an appointment I made for my 8 year old son to take guitar lessons, this store has lost a customer. Because I didn't have time to come in and prepay for a month of guitar lessons prior to my son's acutal lesson, Gary decided to cancel my reservation without calling me to inform me or ask if i planned to keep my appointment. When I called the day before the appt. I was told that my appt. was cancelled. I have worked in customer service for many years and do not believe this is the way to handle something. In addition, his attitude on the phone, implying I had done something wrong just reinforced my decision to find an alternative school. The other shools I have called provide a free lesson prior to even committing to an appointment.
I like this place.. Ok, I am in this cool little store and its very busy, the guy Gary is doing his best to handle all these people, some customers waiting are being a little rude. I could not believe it. I was very impressed with his patience. He was on top of his game and sold me and another customer at the same time. This guy is good. This store is my favorite.
Guitar Exchange Incorporated.
I had a wonderful experience at the Guitar Exchange. I recently bought a guitar, Gary was very friendly and helpful. I have been to many music stores and the Guitar Exchange has the best deals around. After purchasing my guitar, I signed up for lessons at the store with Art and have made remarkable progress with his instructions.
I would recommend anyone vist the Guitar Exchange and experience the highly knowledgable and professional service.
I would most definitely recommend this store. I have been searching for a new guitar for about 2 years! and finally found it.
Thank you Guitar Exchange for my new Rainsong WS1000. I wish I found about your store years ago. Gary, thank you for the free adjustment. I will see you again.
Great buying experience. I purchased a brand new Guild acoustic guitar for my husbands 40th Birthday. He still jams! The guys at the Guitar exchange were very helpful and made me feel more comfortable then at the other stores. The price was cheaper too. We will be back soon.
friendly staff/teachers. nice staff and great place to take kids for guitar lessons. We love our teacher!!
worth the trip. a very personable and knowledgeable staff.nice variety no pressure and good quality products,the teachers are superb from novice to advanced students of all ages I highly recommend everyone visit this store before they buy a guitar or sign up for lessons anywhere else
Gary's Place. Gary has a great selection of new, used and vintage guitars, amps etc. Gary's personal help with repairs or products is his specialty! His store is open 6 days a week, His teaching staff are the best in broward county!! The Guitar Exchange is like the old mom & pop music stores of yesteryear!!! If your looking for that rare guitar or want to take lesson's try Gary's first, I recommend it!!
My children are very happy today.. Today our children received the electric guitars and have been RockN all day! Thank you for taking your time with us. We made the right choice. Merry Christmas. Cindy
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