Bella Roma Pizzeria & Rstrnt

DPIZZA

September 26, 2008

We were long time customers of Bella for many years. We gave them our birthday business, take out, dine in, and got all of our freinds to order from them. We ordered a dinner selection and a pizza one night to be delivered and after an hour the entire order was wrong, No problem we'll give them a pass, call and straighten it right out. Not so easy. My wife called to tell them and the gentleman on the line was rude and wouldn't even let her finish talking before he hung up on her. She was furious so I called back and asked to speak to the manager and a young lady said the manager is not here, so I said ok let me speak to the young man who just hung up on my wife, so he got on the phone and started doing the same thing with me and to my suprise he identified himself as the owner. He still wouldn't let me finish and was just plain rude to me. I said I would just like you to send me my money back which came an hour later. It is beyond me how this arrogant owner can be so blind to the state of our economy, just blindly letting business go by the wayside when all he had to do in the first place say sorry we'll get you out what you ordered. I don't know about any of you but money is tight for us now and ordering take out has gone from just another Saturday night a year ago to a liitle luxury in these times, I pledged to do whatever I can to make sure someone else doesn't have to waste their time and money. For the same quality food in Coconut Creek and STELLAR service, go to Lorenzo's instead. Tell Frankie and Joey we sent you