mdwolfso

Joined 5 years ago

We have been customers of Gator Vacuum for more than 10 years. We find that the store owner and his personnel are extremely friendly and knowledgeable in their field.

We have purchased two Miele vacuums in this period of time from Gator. Not because the original vacuum wore out, which it did not. But because we were so impressed with the style, versatility and features of Miele we went to look at a newer model, at Gator, and learned that we could have newer more advanced features that would benefit us by upgrading to the current model.

To make the move up easier for us the owner offered us as a trade in almost as much as we paid for the original vacuum that was at that point more than 7 years old. Believe me, it was used and over used during those years. Just ask my husband.

The new vacuum is more than what we expected and we are very pleased with the continuing service. If we miss a service appointment we are allowed a do-over, just by asking nicely. There could not be a better organization to work with.

We recommend Gator Vacuum to anyone who needs a REAL Vacuum Cleaner instead of the junk you get at the big box stores

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Recommends

Adam G.

Joined 3 months ago

Extremely friendly staff, the gentleman that took care of us knew everything there was know about vacuums. We were able to find the vacuum that best suited our needs at an affordable price. Don't waste your money on the crap they sell at Walmart or Target, if your looking for a quality Vacuum, then go to Gator Vacuum.

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GatorVacuum B.

Joined 4 months ago

ABOUT ARLENES T'S COMMENT We are sorry that you feel this way about us as we definitely tried to help you. You came in with your Miele and wanted to have it covered under the warranty, for the warranty you have to have the vacuum serviced within a year... you were at (according to you) 18 months which is 6 months past the warranty. As a one time deal for YOU we said that we would do it anyway as a courtesy. When you came in on a Wednesday there were about 25 vacuums before you, we told you that we would have it done by Monday am. At that point you got hostile saying that you wanted it by Friday, we explained that we could not do that as we had a bunch of people before you. .. we saw that you were mad so in order to make the customer happy we told you that we could have it done by sat noon. You said that you were leaving out of town and that was not Saturday was not gonna work, we already #1 offered to still honor your warranty and #2 we moved up the date that you could get your vacuum (putting you ahead of other people)....YOU SAID THAT WE WOULDN'T HONOR YOUR MIELE FOREVER SERVICE PLAN.. THATS A LIE.

Nothing we could have done could have stopped you from writing a bad review other than dropping everything and servicing your vacuum as you stood there.

Everybody has a bad day, Arlene we dont want you to dislike us. You must understand that we did try but you couldnt get it back when you wanted it ... so you werent happy. How about you come back in and we can give this another try. Also the bed bath and beyond coupons exclude Miele.

Scott H.

Joined 5 months ago

A true one stop shop and or click away for any and all of your vacuum needs. We went looking for a garage kit for our home central vacuum system and also discovered some great enhancements for the home to boot! Yes, Robert knows a lot, so shut up and listen. He is the owner after all. Shawn is lower on carbs and fat but also knows his stuff. You gotta have fun!

There is no romance to be found in a Vacuum Depot!

Arlene T.

Joined 6 months ago

If you want to be insulted and made to think that not bringing in the vacuum you paid $800 for at Gator Vacuum is a crime then feel free to patronize this store. The owner is nasty, arrogant and rude. There are many other Miele Authorized dealers in the area and Hepa replacement filters do not cost $59.95. You can get them at Bed Bath and Beyond for $49.95 then use a 20% off coupon. I was scammed into buying a $99.00 forever service plan - guess what, they won't honor it because I did not bring the vacuum in for a year, oh my.

Do not shop here. I have reported them to Miele.

Recommends

Anthony V.

Joined 7 months ago

Awesome showroom, friendly staff, lowest price on central vacuum (i checked). I would recommend my friends and family. A++++ service. Rob the owner is super friendly and probably the foremost expert on vacuums. thanks guys

Doesn't Recommend

daniella a.

Joined 9 months ago

Buyer beware, i have never been treated so rudely in my life, besides the guy trying to scam me. He was whispering to the sales guy to try to convince me about something except that i could hear everything he was saying. DONT BUY HERE!!!!

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Mary P.

Joined 1 year ago

Great Customer Service!!!. It seems we only hear about the negative comments when it comes to customer service. I want to change that by making sure that everyone knows that Gator Vacuum is the kind of business that goes out of their way to solve your problem. My daughter has been going there for many years and has always been happy with the service and attention she gets from not only the staff but the owner. I remember when she told me the owner himself carried her vacuum out to her car because the other guys were busy. I recently brought in my 20yr old vacuum that stopped working, I was sure Gator Vacuum wouldn't be able to find the parts to fix it. To my surprise I got a call the next day that they found the parts they need and would have my vacuum ready to pick up in 2 days! When I came in to pick up my vacuum, it was waiting for me and had been polished and cleaned up so well it looked brand new! I'm a "clean freak" and couldn't wait to get home and vacuum. The owner carried the vacuum out to my car, placed it in my trunk and even opened my car door for me! It doesn't get any better than that!!

Recommends

Charles B.

Joined 1 year ago

My shopping experience was GREAT!!!. Customer service was very helpful when I called with questions.

Thank you!

Charles R.

Recommends

James k.

Joined 2 years ago

They actually took the time to help me!. Dear Gator Vacuum / Think Vacuums, Usually I extensively research items I intend to buy, especially over the internet. When I started looking for a central vacuuming system I happened to land on Think Vacuum's web site. I called with a question about a certain brand and the call taker said that I could speak to the owner Robert, who could answer my questions best. She was right. Robert took time to explain to me about different brands, quality, and what the different warranties were. He didn't pressure me at all to buy anything but instead enlightened me about what to look for in a central vacuum system. A few weeks later I called back and placed an order direct with Robert. He even gave me a discount coupon which I was not aware of at the time. What I really liked about this place is that they took a personal interest in me. I know if I have a problem with my order or installation I can always talk to Robert. I wish more businesses would be like this.

James E. K.